Refunds and Exchange Policy

A full refund or exchange will be initiated if the returned item is in pristine condition.
The warehouse management in Lahore will assess and decide on the condition of the returned item.
On receipt of a faulty item, the customer should not accept the product and send video and photos of the product to the Vibe Business WhatsApp Number: 03087777934.

Customers must return the item to our Lahore Warehouse at their own expense.
The return transport costs and risks are on the customer’s account only.
Items should be returned in the original packaging with all accessories and tags intact.
Items returned without packaging may or may not be returned for a full refund.
Vibe management’s decision in this regard will be considered full and final.

Refunds or exchanges will be initiated once the returned item is received and inspected at the Lahore Warehouse.
The approved refund will be processed and funds will be returned to the customer’s preferred Pakistani bank account/credit card number.
Breakage claims from clients are accepted only at the time of delivery to the customer and not afterward.
Return requests are entertained only if the client initiates such a request within two weeks of receipt of goods. Any returns claims received after 2 weeks of delivery will not be entertained.
In case of any damage to the product, no refund will be issued by the company.

For any inquiries or concerns regarding refunds and exchanges, please contact our customer service team at (042) 111 400 500.